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**Only Managers can “downgrade” a work order.

Immediate

Low Voltage Maintenance

1. Multiple data/phone user outage
2. Emergency Response required due to multiple user/building outages of data, phone and CATV. – For example: damaged or cut fiber cable, copper cable, coax cable, fiber channel issue, Fiber link issue, bad fiber end, interface module failure, Brown outs or total electric failure causing data

/phone/CATV communications outage during restart.

3. Emergency conditions that, if not immediately attended to could affect the safety or health of the Faculty, Staff, Students or the public. For example: For example: data/phone outage that affects Holton hoods (monitored by data connection), freezers (with online temperature controls), automatic emergency response notifications, courtesy phones, TDI phones, Emergency phones and 911.
4. Conditions which must be attended to during the day (or night) they are reported. Examples are Resident Hall building outages, faculty staff building outage without data (affects door access, email, classroom functions, wireless connections etc.), phone (also affects fire alarm phone connections, Elevator phones and Emergency phones) or CATV.
5. Work that requires overtime or night shift, if not completed during normal work hours.

Maintenance, Grounds, Custodial, EHS

1. Emergency conditions that affect the safety or health of animals, persons or property, for example, fire alarms, broken glass, ruptured or leaking pipes or equipment, inoperable exterior locks, entrapment due to door hardware, stolen key (re-core), Access system failure, non-operating elevators (entrapments), damage to exterior lighting, generators
   1. Conditions that, if not immediately attended to, could damage the Facilities Operations or further damage the item in question, for example, ceiling drips, leaking/clogged toilets, leaking/clogged water fountains, leaking/clogged showers, leaking/clogged sinks (if not bagged/blocked off).
   2. Conditions which must be attended to during the day (or night) they are reported. Examples are Resident Hall(s)/rooms without heat, plumbing issues, and equipment issues.
   3. Work that requires overtime or night shift, if not completed during normal work hours.
   4. Fire alarms, Supervisory and Trouble alarms

2. Conditions that immediately affect the continued performance of academic, administrative or residence hall services, the same day non-resolution of which would impact use or performance in the space, for example, electrical issues to essential equipment, blown circuit breakers, an outlet without power (where only one is available), inoperable doors, or hot or cold student rooms (68° to 74°), offices or classrooms.
   1. Research, cadaver areas
   2. Academic, administrative and residence halls - acceptable set points are 68° to 74°
   3. Child Development Center (Ridges #27) – temperature issues (heating and cooling)
3. Critical Refrigerators, Freezers, etc. in Culinary or other departments where product or research will be at risk. Microfridges for medical conditions.
4. Roof Leaks (contain leak, if not fixed return when weather permits)
5. Snow and Ice removal, removal of downed trees/limbs near sidewalks and roadways
6. Custodial cleanups: spills i.e. personal care items, water, bodily fluids, etc.
7. All ADA issues
8. Excessive mold, animals in buildings – contact EHS
9. EHS Rac Codes
   1. All WR requiring a RAC of 5 must be approved by the Director of EHS
      1. RAC 5…Fatal/multiple injury/substantial dollar ($1,000,000) loss mishap very likely to occur within 24 hours -- Facilities Management (FM). Definition --Emergency -- will work on it right now
10. Any know and approved conditions needed to support research, labs, grant funded projects etc.
11. Tripping hazards in buildings i.e. stairwell tread, hallway carpet etc.
12. Mold in a/c units, on furniture, beds etc. (send to custodial to clean)
13. Traffic Control Signage (stop signs, yield signs, pedestrian)

Urgent

Low Voltage Maintenance

1. Data/phone/coax outages that represent a potential safety or health hazard. – For example: data/phone outage that affects Holton hoods (monitored by data connection), freezers (with online temperature controls), automatic emergency response notifications, courtesy phones, TDI phones, Emergency phones and 911.
2. Nuisance / Urgent non safety issues. – For example - Classroom data outage, VIP communications outage or any daily routine functions during normal schedules work hours which affects a medium amount of data/phone/CATV users.

1. Conditions that represent a potential safety or health hazard -- danger, damage, or breakage that is not an immediate hazard but could become one with more use or stress. For example, a loose handrail, missing/lost key re-core, repair lock hardware ingress issues, replace lock batteries, damaged stair tread, roof leaks or cracked door glass.
2. Nuisance conditions that do not require extensive work, but which, if not remedied, would reflect poorly on Facilities Operations, for example, offensive graffiti.
3. Debris or garbage accumulations in unauthorized areas.
4. Toilet/urinal bagged off, sinks clogged, minor leaks
5. Temperature controls (temperatures <65° or > 75°)
6. EHS Rac Codes 3 and 4
   1. All work orders requiring a RAC of 3 or 4 must be approved by an EHS Group Leader or the Director
      1. RAC 4…Very serious injury/significant dollar ($100,000) loss mishap likely to occur within 30 days
      2. RAC 3…Serious injury mishap/major dollar ($ 10,000) loss mishap likely to occur within 90 days

Billable

1. This is work required to prepare for or accommodate University sponsored and scheduled events. Work of this classification will be scheduled and accomplished by the scheduled event date. Examples are set-ups for, athletic field preparation, departmental requests and graduation ceremony preparation.
2. Special Service work orders are scheduled first in, first out action, usually between a same day response and a nine week response depending on backlog and staffing.

Routine

1. This is work that is required to continue the successful operation or prevent further degradation of facilities, or general campus infrastructure. Work of this classification will be accomplished as it is identified and labor hours are made available from higher priority work. Examples are hardware replacement; non-urgent Access Control work; patching and repainting; random tile replacement; checking, inspecting, servicing, and adjusting various system components; pruning, trimming, mowing, and fertilizing grounds areas; recycling and waste tasks; and repair or replacement of obsolete, worn or broken, failed or inoperative systems or components