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Digital Infrastructure & Operations Portfolio

About

This portfolio delivers innovative and reliable digital infrastructure solutions that empower IT portfolios in supporting education, research, leadership, and service. 

Vision

The Digital Infrastructure & Operations portfolio will be the trusted foundation of digital infrastructure, reliably connecting, empowering, and partnering with IT portfolios and distributed IT units to enable transformative experiences in education, research, leadership, and service. 

Portfolio Priority

A Portfolio Priority is not the only work happening in this Portfolio, but it is the highest priority. If we do not make progress on this priority, the Portfolio will not be successful:

Portfolio Priority: Digital Infrastructure and Operations

Develop and commit to a strategy for replacing our legacy unified communications platform. In scope are all use cases of VOIP phones and call center including voice and messaging capabilities. Results will include a roadmap, timeline, budget, and technology selection that considers broad stakeholder input and is vetted and supported by university leadership.  

Roadmap

The Digital Infrastructure & Operations Portfolio roadmap lays out where we currently are and where we expect to be in the coming months and years. This roadmap will be updated regularly to reflect changing industry standards and changing needs within the University, but the overall trajectory should be predictable from semester to semester.

The Digital Infrastructure & Operations roadmap is coming soon!

Senior Director

Don Pendergast

Don Pendergast
Senior Director, Digital Infrastructure & Operations
OIT
don.pendergast@ohio.edu
Send Don a message via Teams

Current Initiatives

2024-2025
Telephone Modernization Project

Upgrading outdated communication infrastructure to a more efficient, cost-effective, and integrated solution that enhances connectivity and supports the institution's evolving needs.

 

Jan 2024 - June 2025
Red Hat Enterprise Linux (RHE) Upgrade

Enhancing system performance, security, and compatibility by transitioning to the latest RHEL version, ensuring continued support and access to new features. 

July 2024 - Nov 2024
Academic DMZ

Enhancing cybersecurity for academic departments and campus networks by implementing a dedicated DMZ to isolate publicly accessible resources from the internal network, providing controlled access for students, faculty, and external users while securing academic resources.

Notable Accomplishments

  • PeopleSoft Access Modernization

    Reengineered access and controls to core Enterprise Resource Planning (ERP) capabilities to decrease complexity, improve security, and enable future scaling.  

  • PCI (Payment Card Infrastructure) Enhancements

    Upgraded infrastructure to ensure ongoing compliance with standards, enhance security, build trust, meet regulatory requirements, and preserve financial stability. 

     

  • Data Center Infrastructure Refresh

    Updated and optimized the physical and virtual components of the data center to improve efficiency, reliability, and scalability to serve Ohio University needs for the next 5-7 years.

By The Numbers

1,100+
Routers and Switches
1,824
IDM Roles
350
Azure Single Sign-On (SSO) Integrations

Get Involved

Contact one of the DIO Portfolio Administrators: Rebecca Vickers, Chris Hayes, or Don Pendergast.