These questions were submitted during the change enablement training.
All forms will be available under "Create New Ticket," which will include numerous forms once all incident and service request forms are created. Only the most frequently used forms will be pinned under "New."
A new field has been added to the change ticket to add contacts under the implementation category. Check the box to "Notify Contact(s)" to ensure they receive updates. Once a ticket is created, you can also add contacts to the ticket using the "people" tab.
Definitions of normal and standard changes can be found on the OIT Wiki: https://wiki.oit.ohio.edu/display/CIM/FP+12+Field+Information
Technicians have the ability to edit these questions but are not required to answer them. Change managers may edit as needed during their review.
This field auto-populates and is based on the account of the requestor.
Anyone affiliated with OHIO can be listed as an additional contact and receive a notification email from TDX for an RFC. Once ticketing is launched, external users can also be added as additional contacts for incidents and service requests.
Although not recommended, the ticket will allow you to submit negative time estimates. It will not affect reporting if a negative number is accidentally submitted, but could result in a break in the space-time continuum.
The person submitting the ticket is the requestor and usually the implementer. The change manager will review all submitted change tickets.