TeamDynamix Technician Training

1. Review the asset management documentation (opens in a new window).
2. Watch the training recording (opens in a new window) if you were unable to attend live training.
3. Review asset management FAQs (opens in a new window).

1. Read the problem management overview and review problem management documentation (opens in a new window) (including workflow diagram (opens in a new window)).
2. Watch the training recording (opens in a new window) if you were unable to attend live training.
3. Review problem management FAQs (opens in a new window).

This training should be completed by anyone requested by their manager to complete reporting training.

1. Watch video training if not already completed as part of ticketing training.
   • Part 4: Reporting (25 minutes)
2. Attend one of three reporting training sessions. Those who could not attend can watch a recording of the July 22 Reporting Training (opens in a new window).

This training should be completed by anyone working with incident and service request tickets.

1. Watch video training:
   • Part 1: Finding and Organizing Your Work (15 minutes)
   • Part 2: Using the Ticketing Application (50 minutes) 
   • Part 3: Using the Client Hub (3 minutes)
   • Part 4: Reporting (25 minutes)
     • Reporting is optional for many users. Those required to complete reporting training will be notified.
2. Submit a demo service request. This provides hands-on experience with the tool and allows verification of training.
3. Attend one of three live training sessions with the vendor. Those who could not attend the live training should watch a recording of the July 1 Ticketing Training (opens in a new window).
4. Review ticketing FAQs, which were generated from Q&A sessions held July 6 - 9.

Additional materials include:

Ticket Best Practices and Status Definitions (opens in a new window)

Ticket Categorization Matrix (opens in a new window)

This training is meant for those who submit RFCs or work change tickets. It includes foundational content from the ticketing application and has three components:

1. Watch video training:
   • Part 1: Finding and Organizing Your Work (15 minutes)
   • Part 2: Using the Ticketing Application (50 minutes)
   • Part 3: Using the Client Hub (3 minutes)
2. Submit a demo change ticket. This provides hands-on experience with the tool and allows verification of training.
3. Attend one of two live training sessions with the vendor. Those who could not attend the live training should watch a recording of the June 3 Change Enablement Training (opens in a new window).

Additional materials include:

Change enablement FAQs

Submitting a Change Enablement Ticket (opens in a new window)