TDX Ticketing, Technology Help Center launch Monday

This article was originally published in the July 22, 2021 IT Weekly.

Beginning Monday, July 26, all OHIO IT tickets will be entered and worked in TeamDynamix, and campus users will have access to submit tickets and view the status and updates to those tickets through the Technology Help Center.  Emails sent to servicedesk@ohio.edu will begin generating TeamDynamix tickets on Sunday, July 25 at 6:15 p.m. and Footprints 12 will move to view-only status for all users. 

Feedback related to the tool itself can now be submitted via an incident or service request inside TDNext using the ticket form “(Ticketing Portal) TeamDynamix/TDX form.” A few recent updates based on feedback include a warning to campus users on the Technology Help Center form not to upload sensitive data to the attachment field, and more detailed options for the “Source” field, including chat bot, Teams chat, and web form. 

A list of FAQs is now available, and you may also ask questions via the OHIO IT TeamDynamix channel. A very big thank you goes out to all OHIO IT staff who participated in training and provided feedback. Collectively, we’ve logged more than 300 hours in training to prepare for the launch!