TeamDynamix Documentation

This page contains documentation to assist users working in TeamDynamix. Additional documentation is available in the Common Practices folder for OIT employees.

Reporting Documentation

Job Aids

Creating a Custom Report (opens in a new window)

Creating a Report Folder (opens in a new window)

Informational Resource

Reporting Handbook (opens in a new window)

Ticketing Documentation

Informational Resources

Ticket Status Definitions and Best Practices (opens in a new window)

Ticket Categorization Matrix (opens in a new window)

Ticket Cascading Attributes (opens in a new window)

Ticket Tabs (opens in a new window)

Viewing Tickets in the Technology Help Center (opens in a new window)

Job Aids

Submitting an Incident Ticket (opens in a new window)

Submitting a Service Request Ticket (opens in a new window)

Change Enablement Documentation

Informational Resources

Change Enablement FAQs

CE Change Type Definitions (opens in a new window)

Maintenance Windows & Change Freezes (opens in a new window)

Job Aid

Submitting a Change Enablement Ticket (opens in a new window)