Information & Technology Services

Our classrooms, labs, public spaces, and offices are equipped with computer equipment. All computers at OHIO Chillicothe run Windows 10. These Computers have the following software installed: Adobe Acrobat Reader DC; Audacity; Microsoft Office; Google Chrome; Microsoft Edge; Mozilla Firefox; IrfanView; Microsoft Photostory; Windows Moviemaker; Windows Media Player; VLC Media Player; Real Player Lite; Microsoft SCEP Managed; SPSS (Installed in computer labs, Stevenson 19, and the Learning Commons).

There are also Macintosh computers on campus running the latest macintosh operating system. These computers have the following software installed: Adobe Acrobat Reader DC; Adobe Creative Suite; Microsoft Office; Google Chrome; Microsoft Edge; Mozilla Firefox; Safari; Windows Media Player; iPhoto; QuickTime; VLC Media Player and Microsoft SCEP Managed.

Each of the dedicated computer labs have specialized software installed to support the technologies taught in them.

All classrooms at OHIO Chillicothe are equipped with an instructor computer (PC), short throw interactive computer projector, digital presenter, DVD/VHS player, and an amplified audio system with ceiling mounted speakers.

Bringing a personal computer or portable device to campus? After you connect to our wireless, follow these steps to make sure you stay connected. As a new or returning student, check out our Tech 101 Checklist (opens in a new window).

The purpose of this policy is to provide guidance and establish expectations for members of the university community as they use OHIO's information technology resources. The University's Acceptable Computer Use Policy (opens in a new window) is available for review.
 

Our staff provides training and technical support for the NextGen wired and wireless computer network on the Chillicothe campus. All university computer equipment is registered and connected to this university-wide computer network, and connectivity is available in all buildings and many open & public spaces across the campus. Students can connect personal computers, tablets, cell phones, or other wireless devices to the "eduroam" wireless network using their current OHIO email address and password.

The "OHIO University Guest" network is open and available to campus visitors without sponsorship and does not require a specific user name or password. To access the network, select wireless networks on your device and choose the "OHIO University Guest". Open a web browser, agree to the terms of use on the displayed page, and your device will be joined. Agreeing to the "Terms of Use" is the only requirement for access.

For questions regarding connecting devices or technical support, please contact the OHIO Chillicothe Computer Help Desk at 740.774.7212 or 740.774.6079.

Our staff supports the color and black & white copiers located in all buildings across the campus. Copiers are located in office common areas, computer labs, and the Quinn Library. Student and public Pay-to-print services are only located in the Quinn Library.

Ohio University's regional campuses use the Pharos Pay-to-Print system to manage printing and the collection of payment for printing services.

Print jobs sent to one of the copiers will not released until payment is made using BobCat Cash which needs to be added to a student OHIO ID or public patron print card. Print jobs not released at the copier are not charged to the BobCat Cash eAccount and are automatically deleted after six hours.

Public patron print cards are available at the library circulation desk. These card will need registered (opens in a new window) and have BobCat Cash added via the guest eAccount portal (opens in a new window) in order to print.

Students can add funds electronically by using a credit card at ohio.edu/bobcat-cash (opens in a new window). All major credit cards (American Express, Discover, MasterCard, and Visa) are accepted and are subject to a 2.9% processing fee.

If your released print job did not print, you may not have been charged for it. Log into eAccounts at ohio.edu/bobcat-cash (opens in a new window) to review your charges. After logging in, click on the ‘Bobcat Cash’ box and your recent transaction history will be displayed.

Refund requests must be submitted within 48 hours of experiencing the printing problem. If it is determined that you are owed a refund, the refund will be applied to your Bobcat Cash account, and you will receive an e-mail when your refund has been applied to your Bobcat Cash account

Need a refund? Please complete the online Print Refund Request Form (opens in a new window).

You can also use mobile printing to send many types of documents to copiers in the Quinn Library. You can visit myprintcenter.ohio.edu (opens in a new window) to upload documents directly to your print queue. Mobile printing supports several common file formats and works best with documents that are of relatively small file size and where you don’t need to customize the orientation and layout.

Our staff provides training, technical support, and operators for the Ohio University Learning Network (OULN) classrooms on the Chillicothe campus. These five classrooms are used to link our campus to the other regional campuses, as well as the OHIO Athens campus, to offer a wide range of classes taught by faculty across the OHIO system. These rooms are also used for video conferencing and meetings inside/outside OHIO.

Information and resources for faculty teaching from an OULN classroom on the OHIO Chillicothe campus can be found on our OULN Support (opens in a new window) page. For questions regarding training, technical support, or to schedule an operator for a meeting, please contact the OHIO Chillicothe Computer Help Desk at 740.774.7212 or 740.774.6079.

Faculty & Staff

Mobile laptop instructional carts for classroom use, mobile video conferencing carts, podcast/instructional recording space information, laptops with webcams and software, USB webcams with microphones, portable digital projectors, portable screens, digital HD video cameras, digital cameras, tripods, and wireless presentation remotes. Detailed information regarding specialized equipment (opens in a new window) for faculty & staff use on the OHIO Chillicothe campus is also available.

*To request and check out equipment, faculty & staff must have a current OHIO ID card.

We provide open computing areas for students and semiprivate group collaboration rooms in the Stevenson Center Learning Commons, which are open to everyone unless otherwise reserved.  Reservations for these semiprivate group collaboration rooms can be made for a maximum of two hours and can be made by phone, in person, or by contacting the Computer Help Desk by phone or email. Rooms that are reserved but not not occupied within 15 minutes of the reservation are available for use on a first come, first served basis. 

Questions about locating and using technology on our campus or need to reserve a semiprivate group collaboration room in the Stevenson Center Learning Commons? 

Please contact the Computer Help Desk at 740.774.7212 or 740.774.6079, visit the walk-up counter in the Stevenson Center, or by email at OUC-HelpDesk@ohio.edu (opens in a new window).

All classrooms at OHIO Chillicothe are equipped with an instructor computer (PC), short throw interactive computer projector, digital presenter, DVD/VHS player, and an amplified audio system with ceiling mounted speakers. Operating information for faculty using a classroom instructor cart in any OHIO Chillicothe classroom can be found on our Classroom Equipment Instructions (opens in a new window) support page.

If any additional equipment is needed, such as a slide projector or overhead projector, please request the equipment by contacting the Computer Help Desk in Stevenson Center at 740.774.7212 or 740.774.6079.

If equipment in your classroom is not working, please do not remove equipment, attempt to service it, or remove equipment from another classroom. Instead, please call the Computer Help Desk for assistance: 740.774.7212 or 740.774.6079. Help Desk personnel will come to the classroom and resolve the issue.

Mobile Laptop Instructional carts are available to be delivered in Bennett Hall (MELL Cart) and the Technology and Business Development Center (LET Cart). Each cart has 20+ PC laptop computers with a standard software configuration and internet connectivity. Use of this resource must be scheduled in advance. Faculty laptop cart and reservation information can be found on our Specialized Class Equipment (opens in a new window) web page.

Mobile video conferencing carts are also available in Bennett Hall, Stevenson Center, and the Technology and Business Development Center. Each cart consists of a 40" plasma display, computer with wireless keyboard, mouse, internet, webcam, and DVD/VCR. Software on these systems includes Microsoft Office 2019, multiple web browsers and media players, Microsoft Teams, Zoom, and Google Hangouts.  Advance notice of at least 24 hours is required and requests are handled on a first come - first served basis.  Faculty mobile video conferencing cart and reservation information can be found on our Specialized Class Equipment (opens in a new window) web page.

If you have questions regarding an existing request or reserving equipment, please come to the Computer Help Desk in Stevenson Center or call 740.774.7212 or 740.774.6079.

We provide open labs for students and faculty, dedicated space for adjunct faculty members, computer access common areas, and semiprivate group collaboration rooms in the Stevenson Center Learning Commons, which are open to everyone unless otherwise reserved.  Reservations for these semiprivate group collaboration rooms can be made for a maximum of two hours and can be made by phone, in person, or by contacting the Computer Help Desk by phone or email. Rooms that are reserved but not not occupied within 15 minutes of the reservation are available for use on a first come, first served basis.   

Questions about locating and using technology on our campus or need to reserve a semiprivate group collaboration room in the Stevenson Center Learning Commons? 

Please contact the Computer Help Desk at 740.774.7212 or 740.774.6079, visit the walk-up counter in the Stevenson Center, or by email at OUC-HelpDesk@ohio.edu (opens in a new window).

• Location: Stevenson Center - Learning Commons
  • (4) PCs, public access computers with pay-to-print (B&W and Color)
  • (1) Macintosh computer, public access computers with pay-to-print (B&W and Color)
  • (5) Private study and group meeting rooms, (3) with networked computers and pay-to-print (B&W and Color)
  • These rooms can be reserved at the Help Desk
• Location: Stevenson Center - Quinn Library
  • (18) PCs, public access computers with pay-to-print (B&W & Color)
  • (2) Private study and group meeting rooms
  • These rooms can be reserved at the Library Circulation Desk and are on a first come, fist served basis
• Location: Stevenson Center Room 19*
  • (20) PCs, public access computers with pay-to-print (B&W & Color)
• Location: Technology & Business Development Center 146
  • (12) PCs, OHIO UNIVERSITY STUDENT ONLY access, a complete suite of software and internet access with No printing capability
  • Hours of Operation – Available when the building is open
• Location: Bennett Hall 259 - Adjunct Faculty Office
  • (8) PCs, standard office software bundle
  • (1) Apple iMac, standard office software bundle
  • Xerox C405 duplexing workgroup copier/printer
• Location: Child Development & Family Services Center 116 - Adjunct Faculty Office
  • (1) PCs, standard office software bundle
  • Xerox C405 duplexing workgroup copier/printer

OHIO Chillicothe also provides dedicated Macintosh & PC instructional computer classrooms.

• Location: Bennett Hall 271
  • PC Instructional Computer Classroom
• Location: Bennett Hall 272
  • PC Instructional Computer Classroom
• Location: Bennett Hall 273
  • PC Instructional Computer Classroom
• Location: Stevenson Center 019
  • PC Instructional Computer Classroom (Reservation Required)

Instructional Technology support and training are available by contacting the OHIO Chillicothe Computer Help Desk at 740.774.7212 or 740.774.6079.  Below are some commonly requested support links.  Help on other topics can be found on the OHIO University Office of Information Technology (opens in a new window) website or by using the search bar.

• Instructional Technology Support LINKS:
  • Microsoft Teams (opens in a new window) Help (ATHENS OIT)
  • Microsoft Office (opens in a new window) Help (ATHENS OIT)
  • Microsoft OneDrive (opens in a new window) Help (ATHENS OIT)
  • Canvas Help (opens in a new window) - Students (ATHENS OIT)
  • Canvas Help (opens in a new window) - Faculty (ATHENS OIT)
  • Panopto Help (opens in a new window) - Students (ATHENS OIT)
  • Panopto Help (opens in a new window) - Instructional (ATHENS OIT)
  • Panopto Help (opens in a new window) - Non-Instructional (ATHENS OIT)
  • Qualtrics Help (opens in a new window) (ATHENS OIT)
  • Tophat Help (opens in a new window) (ATHENS OIT)

Available in the Central Processing Center - Bennett Hall 217

• Black & white and color high-volume printers/photocopiers, large format poster printer, paper cutter, and comb book-binding machine.

Copiers for faculty self printing

• Bennett Hall 225 - 247 Hallway
• Bennett Hall 265
• Bennett Hall 259
• Technology & Business Development Center 100 Hallway

Phishing is the act of sending a fraudulent message, claiming to come from someone you know/trust, that requests personal information from you to be used for malicious purposes. This includes login credentials, financial/banking/identity information, sensitive business data, and other private information. Phishing messages have at least three “Red Flags”. Even one red flag in an email message should make you skeptical.

Red Flag #1: Emotion

• These messages will try to elicit an emotional response. They will contain phrasing that requires immediate action on your part “Or Else.” These messages may also promise financial reward for a quick response. Legitimate emails from friends or businesses will not use the emotional trick of "swift or immediate action is required on your part".

Red Flag #2: Odd Language

• These messages are oddly written. If you receive an email from a colleague or friend who asks for information, but their email signature does not use their preferred name (Tom instead of Thomas), you should be suspicious. The request may also have grammatical/spelling errors and does not use the "tone" that this person would normally use. Another red flag is the email "From" address does not match the person/department that supposedly sent it! While odd language is not a perfect way to identify a phishing email, it is worth considering.

Red Flag #3: Call to Action

• These messages require you to do something. If the email requires you to click an embedded hyperlink, download an attachment, or "Sign In" before a deadline, you should be wary. Use the “Look - Don’t Touch” technique regarding links embedded in emails. If you hover the mouse cursor over the link without clicking, it will show the destination address. If the "Email From Your Bank" links to an address not associated with your bank, it’s safe to say that this email is a scam and a phish.

OHIO works with its internal IT security team and external partners to provide a safe and secure computing environment. Occasionally, a phishing scam email (a fraudulent message requesting personal information from you for malicious purposes) will make it past our external and internal spam filters. To avoid giving away your password in response to this kind of email, keep these tips in mind:

• OHIO will NEVER ask you to verify, confirm, or re-activate your account over email.
• If you receive an email that tells you to click a link to keep something bad from happening to your account (deactivation, over-quota, etc.), that email is a scam. Please delete the email without clicking on embedded links or responding.
• If you receive a link in an email - a file share, a document approval, an expense report notice, a .PDF that requires a login to view, etc. - ask yourself, "Was I expecting this?" If not, contact the sender to verify the request BEFORE you click. Even if you are expecting a link, mouse over that link (Look - Don't Touch Technique - Red Flag #3) and look at the URL. Malicious sites may look identical to the real thing, but the URL may use a variation in spelling or a different domain (.com instead of .edu.)

Think Before You Click

When logging into computers and/or business/personal accounts (Catmail, OneDrive, BlackBoard) in any public area, log out of these computers and/or accounts when finished. Leaving these systems and/or accounts open and walking away is like leaving your wallet behind with all of your identification, credit cards, and cash inside.

To learn more about how to protect yourself against scams and cyberattacks, please visit ohio.edu/oit/security (opens in a new window). A new tool called The Phish Bowl (opens in a new window) is also available to promote phishing awareness and lists current phishing scams.

• For questions or follow-up, please use one of the following methods:
  • Call the OHIO Chillicothe IT Help Desk at 740.774.7212
  • Call the OHIO Athens IT Service Desk at 740.593.1222
  • Get help, training, or submit an OHIO Athens OIT Service Desk Request (opens in a new window)
  • Send an email requesting support to OUC-HelpDesk@ohio.edu (opens in a new window)
  • Send an email requesting support to ServiceDesk@ohio.edu (opens in a new window)
  • Reset your OHIO ID Password (opens in a new window) (Self-Service)

Wireless Network Guides - Connecting To Ohio University WIFI

• Wireless Access Overview (opens in a new window)
• Campus Wireless Coverage
• Guest Access (opens in a new window)
• Windows Computers (opens in a new window)
• Macintosh Computers (opens in a new window)
• ChromeBook Computers (opens in a new window)
• Mobile Devices (opens in a new window)
• Android Phones (opens in a new window)
• iPhones (opens in a new window)

Catmail Installation Guide - Connecting With Ohio University

• Mobile Device Setup (opens in a new window)

Student Software Installation Guides - Microsoft Office

• Office 365 Pro (opens in a new window)

Document Scanning

• Quinn Library Scanners & Copiers