It’s All About Our People
We know people are our most valuable resource, and we want to invest in them. We are committed to hiring internal talent whenever possible, not only to provide promotional opportunities to existing OHIO staff, but also to leverage history, OHIO-specific expertise, and relationships already built on campus.
We have subject matter experts in purchasing/travel, operational finance, and employee hiring, but are also creating additional specialties where needed. Current specialty areas include travel, student reimbursements, and PTA account creation.
Through an anonymous survey, we solicited feedback from our staff to determine their levels of satisfaction in working in the OUBSC. Overwhelmingly, the OHIO BSC staff reported that they felt valued, had good relationships with their managers, and believed they were making an impact on the BSC and university. With an astonishing response rate of 58%, over 92% said overall they were highly or moderately satisfied working in the OHIO BSC.
Almost 60% of BSC employees volunteered for a new professional development opportunity on creating a culture of customer service. We are committed to providing outstanding service on campus, and our staff are eager to be a part of that movement. The staff recently created a new customer service vision for our unit: “to become the most trusted unit on campus”. We know there are a lot of excellent units on campus, so this is a lofty goal, but our staff want to be known for being knowledgeable, creative, good listeners, problem-solvers, and persistent in what we do so that we can provide the customer (i.e., our faculty, students, and staff) what they need to be successful. With an overall customer satisfaction rating of 93%, we know we are purposefully making an impact, but we plan to only get better.
