OHIO Business Service Center 2024 Annual Report

Welcome from Executive Director Heather Krugman

Completed Process Improvements and Reengineering

Lists of process improvements and process reengineering projects

Our New Partners

We were pleased to welcome new units into the OHIO BSC over the past year:

Accessibility Services

Campus Recreation

Career Services

Center for International Studies (reorganized into Arts & Sciences)

Center for Student Engagement and Leadership (CSEL)

Counseling and Psychological Services

Design and Construction

Legal Affairs

Office of Audit, Risk, and Compliance

Office of Global Affairs

Office of Global Opportunities

Sorority and Fraternity Life

Student Organizations

University Advancement

Wellbeing

Customer Video Testimonials

Additional customer video testimonials can be viewed here.

Customer Quotes

Six quotes by faculty and staff about the services received from the OHIO BSC

New Services

In 2024, the following new services were added:

White Glove Services
- All technology reviews required for purchases: our staff will walk you through the requested information from OIT when securing new software or other technology needing a security review
- RFP process: assistance with developing and shepherding $50K+ purchases
I-9 Verification for domestic student employees and new faculty and staff:
- By appointment, our staff will gladly handle your I-9 verification needs. To register for an appointment, please go to our Bookings page
- Note: Part 1 of your I-9 must be completed prior to the appointment
Travel Folios that provide travel-related documents in one concise location for all faculty, staff, and students making travel arrangements through the OHIO BSC
- Approximately 5-7 business days prior to travel, the traveler will receive a travel folio from the OHIO BSC via email.
- This travel folio will include all travel arrangements with confirmation numbers as well as travel tips and other needed documents (e.g., hotel charge pre-authorizations for travelers without PCards, tax exempt certificate, etc.).
Specialists focusing on travel, student payments, and software purchase: OHIO BSC staff have been trained to specialize in these sometimes complex procedures for maximum service to the faculty, staff, and students

New Student Support Services

Borrowable PCard for graduate students (with department approval)
Credit Card Authorization for hotel reservations
In-person and online meetings with students for purchasing and travel support
Package pick-up in Lindley Hall

Tech Updates

Enhanced Forms

Added two new enhanced forms, for a total of six enhanced forms, allowing for account number selection, auto-calculation of estimated costs, summary table of request, and more

New Forms

Created and launched the Student Organization Expenditure Request form and the Individual Compensation Distribution (ICD) form

Knowledge Base

Launched our Knowledge Base to assist users in finding information about My Bobcat Business and core OHIO BSC processes easily

Additional Contacts

Allow for five additional contacts to be added to a request, allowing requestor to loop in key contacts to see full request details

Urgent Requests

Allow requestors to mark a request as urgent to assist our staff in identifying requests needing immediate attention

Language Updates

Based on user and staff feedback, updated language, terminology, and help text on forms to better the user experience

National Recognition and Service to the Profession

	The OHIO BSC was honored with a Best Practices in Higher Education award from the Central Association of College and University Business Officers (CACUBO) in September of 2024. Leadership from the Business Service Center also spoke at the National Conference for College and Business Officers (NACUBO) as well as provided counsel on developing local talent at a Shared Services Networking event.
Heather Krugman, executive director, has also been named to the IUC Collaborative Initiatives Task Force in Ohio, and Renee Perry, associate director of operational purchasing and travel, has been asked to sit on the IUC Software Purchasing Committee and the Higher Education Coalition on Microsoft.

465 Years of Combined Experience

We are proud to share that we have some of the most experienced staff on campus handling your requests. Collectively, our staff have over 465 years of experience! See below for when our staff were hired at Ohio University.