OHIO BSC Staff
OHIO Business Service Center Annual Report
December 2024

2024 Annual Report

Welcome from Executive Director Heather Krugman

Completed Process Improvements and Reengineering

Lists of process improvements and process reengineering projects

Our New Partners

We were pleased to welcome new units into the OHIO BSC . . .

  • Design and Construction
  • Fraternity and Sorority Life
  • CSEL

Student Support

  • 1
  • 2
  • 3

 

Customer Testimonials

Additional customer testimonials can be viewed here.

New Services

In 2024, the following new services were added:

  • White Glove Services
    • All OIT security workbooks required for purchases: our staff will walk you through the requested information from OIT when securing new software or other technology needing a security review
    • RFP process: assistance with developing and shepherding $50K+ purchases
  • I-9 Verification for domestic student employees and new faculty and staff:
    • By appointment, our staff will gladly handle your I-9 verification needs.  To register for an appointment, please go to our Bookings page 
    • Note: Part 1 of your I-9 must be completed prior to the appointment
  • Travel Folios that provide travel-related documents in one concise location for all faculty, staff, and students making travel arrangements through the OHIO BSC
    • Approximately 5-7 business days prior to travel, the traveler will receive a travel folio from the OHIO BSC via email. 
    • This travel folio will include all travel arrangements with confirmation numbers as well as travel tips and other needed documents (e.g., hotel charge pre-authorizations for travelers without PCards, tax exempt certificate, etc.).
  • Specialists focusing on travel, student payments, and software purchase: OHIO BSC staff have been trained to specialize in these sometimes complex procedures for maximum service to the faculty, staff, and students

Tech Updates

  • ICD
  • Student Forms
  • PTA
  • Employment Coordination
  • Major improvements

 

460 Years of Combined Experience

We are proud to share that we have some of the most experienced staff on campus handling your requests. Collectively, our staff have over 460 years of experience! See below for when our staff were hired at Ohio University.

Timeline Showing Decade of Hire of OHIO BSC Staff Members

National Recognition, Service to the Profession 

and Partnering/Benchmarking
 

The OHIO BSC was honored with a Best Practices in Higher Education award from the Central Association of College and University Business Officers (CACUBO) in September of 2024.  Leadership from the Business Service Center also spoke at the National Conference for College and Business Officers (NACUBO) as well as provided counsel on developing local talent at a Shared Services Networking event.

Heather Krugman, executive director, has also been named to the IUC Collaborative Initiatives Task Force in Ohio, and Renee Perry, associate director of operational purchasing and travel, has been asked to sit on the IUC Software Purchasing Committee and the Higher Education Coalition on Microsoft.

Through professional engagement opportunities, the OHIO Business Service Center is creating relationships with other institutions to begin a more rigorous benchmarking process.

Sharing In and Supporting Our Community

Variety of OHIO BSC Staff pictures at community events

Additional Information