Cleveland Student Resources

Assistance to Support Basic Needs

• Contact Cleveland Student Affairs at 216-295-7525 for the latest schedule for South Pointe Hospital’s Food Pantry, which offers both fresh and shelf-stable food (including proteins).
• Search for food pantries near your address by using the following resources: Food Pantries OR FreshTrak. 
• For resources to assist with housing insecurity, free legal advice regarding tenant-landlord issues,
  social, health, or government resources, dial 2-1-1 or visit 211.
• HCOM Financial Aid Office
  o Emergency Loan Application
• The Dean of Students Office at the main campus has emergency microgrants that any student can
  apply to.

Counseling Resources

• We partner with Hope Behavioral Health to provide behavioral and mental health support to
  students at no cost (for up to 10 sessions per academic year). Students can confidentially meet with a Hope Behavioral Health clinician either privately on the HCOM Cleveland campus or virtually.
• Visit Hope Behavioral Health or call 800.642.4560, ext 827 to get started. Please identify yourself as an OU-HCOM Cleveland student when you call.

Other College Resources

• The Medical Student Assistance Program (MSAP) is available on all 3 campuses to meet with students who may be struggling with personal issues, mental health concerns, or impairments.
  • We listen nonjudgmentally
  • Empathize, validate, encourage
  • Provide resources, coping strategies, and tools for stress management
  • Provide referrals for mental health services, if needed

Crisis Hotlines

• Frontline Services, Cuyahoga County – 24 Hour Crisis Hotline 216-623-6888
• NAMI Greater Cleveland – Information and referral service for crisis that is not life-threatening 1
  (800) 950-NAMI (6264), Monday through Friday, 10 a.m.- 10 p.m., EST.
• National Suicide Prevention Lifeline - (available 24/7) call or text 988.
  o For a dedicated veterans crisis line, press 1 after calling or text 838255.
  o Suicide Crisis Lifeline in Spanish: Dial 988, (Press 2)
• LGBTQ Youth Crisis Hotline - (Trevor Project available 24/7) call 866-488-7386 or text “START” to
  678-678
• TransLifeline - (available 24/7) 877-565-8860
• Ohio Cares – Support for military personnel, veterans, military retirees, and their families
• National Domestic Violence Hotline: 1.800.799.7233
• Support for survivors of sexual assault at Ohio University: 740.597.SAFE (7233)
• Crisis Text Line: Text “HOME” to 741-741. This line serves anyone in any type of crisis, providing
  them access to free, 24/7 emotional support and information they need via the medium they
  already use and trust: text. Here’s how it works:
  o Someone texts into Crisis Text Line anywhere, anytime, about any type of crisis. Free, 24/7,
  Confidential.
  o A live, trained specialist receives the text and responds quickly.
  o The specialist helps the person stay safe and healthy with effective, secure counseling and
  referrals through text message using Crisis Text Line’s platform.

What to Do in an Emergency

If you are concerned about the immediate health or well-being of a student in an emergent situation you should call 911 and explain the situation to the dispatcher. Please call with as much information as possible including the location of the student, their situation, and any safety concerns. You can also direct a student to go to their closest emergency room.

If a student has been non-responsive to communication and there is concern over their well-being you can
reach out to their Emergency Contact. This information can be found in PeopleSoft and Salesforce. If you do not have access to those resources, you can contact Student Affairs or Admissions on any campus who can provide the contact information.

If you need further direction, you can contact Student Affairs on any campus during office hours and they
will be able to discuss the situation with you and determine a course of action. Please call (216)295-7523 to reach the Cleveland office. The Associate Dean of Student Affairs and Admissions and Senior Director of Student Affairs in Athens may be included in these conversations.