RedCap | Frequently Asked Questions

How do I get access to REDCap?

Click on the Request Access link at the top of this page. For Ohio University (OU) faculty, staff, and students, click on the "Faculty/Staff/Students" link to complete a brief survey. You will be contacted within 3-5 business days about your request.

Can Someone who is not a faculty member, staff member, or student at OU get access to REDCap?

Yes; individuals with no formal affiliation to OU can request access to REDCap if they are collaborating on a project with a faculty member at OU. Click on the  Request Access link at the top of this page, then click on the "Guests" link. After completing a brief survey, you will be contacted within 5-7 business days about your request.

Can I store identifiable information on REDCap?

Yes; REDCap is housed within the OU VPN, which is HIPAA compliant, secure, and backed up regularly. Please click on the Security link at the top of this page for more information.

Do I need to be on the OU campus to access REDCap?

No; REDCap can be accessed anywhere you have internet access.

I tried to log into REDCap and I got an "ACCESS FORBIDDEN" error message 403. What should I do?

Make sure that you are logged into Campus VPN first before you try to log into REDCap. You must remain logged into Campus VPN to access REDCap, or you will get the error message 403. More information on logging into REDCap can be found in the Log In link at the top of this page. If you still have problems, please contact Elizabeth Capps (REDCap@ohio.edu ) for technical assistance.

How do I create a project in REDCap?

Please refer to the video resources on the  Training link at the top of this page. The "Brief Overview of REDCap" video demonstrates the basics of project creation. For a more in-depth overview of project creation, consider scheduling a REDCap training session. Information on scheduling a training session can also be found on the Training page.

What is the difference between Development and Production status?

A project in Development status can be edited in real time, and any changes made will take effect immediately. You can think of Development status as the "draft" of your project. It is important to thoroughly test your project while it is in Development: this may include entering data, sending out surveys, or testing any other relevant project functions.

A project in Production status cannot be edited in real time, and any changes made will only take effect 1) after being submitted to an administrator for review or 2) if the changes are the kind that can be automatically accepted (discussed further below). You should only move your project into Production status if it has been thoroughly tested; you can think of Production status as the "final version" of your project.

How do I make changes to a REDCap project?

If your project is still in Development status, you can make changes in real time and they will immediately take effect. However, if your project is in Production status, you will need to "Enter Draft Mode." After making the necessary changes, you will be prompted to "Submit Changes for Review." Minor changes to a project may result in the changes being automatically approved (e.g., adding new fields, reordering existing fields). Changes that modify existing fields and result in "critical issues" will need to be approved by a REDCap administrator. Critical issues exist when a project change threatens the integrity of the data; this includes deleting a field, deleting a multiple choice option, and changing a field types (e.g., changing a multiple choice question to a descriptive question). REDCap will automatically email an administrator once you submit changes for review, and you will receive another email once the administrator has decided to approve or reject your changes.

How do I set up double-data entry?

Double-data entry can only be enabled by REDCap administrators. To enable double-data entry for your project, contact Elizabeth Capps (REDCap@ohio.edu ) and include your name and OU ID, the name of your project, and that you would like him to enable the double-data entry function. Once enabled, you will be able to select individuals to serve as Data Entry Person 1, Data Entry Person 2, and Reviewer. Note that only one person can be assigned to a data entry position (i.e., Data Entry Person 1 or 2) at a time. Once the data has been entered by both data entry persons, the Reviewer can compare the two records and merge them by using the Data Comparison Tool.

Is there a way to send out multiple links on a single email from REDCap (e.g., if I want a teacher to complete multiple surveys about his/her students, is there a way to combine these into one email with multiple links to the student surveys)?

From REDCap, no. However, what other researchers have done successfully in the past is create individual links to each survey, and then manually combine those into an email sent from another web-based email service (e.g., Outlook, Gmail). 

Please note: REDCap allows you to send one survey link at a time through an email generated by the system, and many researchers find this sufficient for their purposes.

Can I use REDCap when I'm not connected to the internet?

Yes; REDCap offers a mobile app that can be used for offline data collection. The App can sync data back to your REDCap project when you reconnect to the internet. The App can be downloaded to any mobile device, including smart phones and tablets, and is available in Android and Apple app stores. If you're interested in setting up a mobile project or have questions about setting up a mobile project, please contact Elizabeth Capps (REDCap@ohio.edu).

Additional information about the REDCap mobile app can be found at: