Added delivery tracking features now available with preferred supplier Grainger in BobcatBuy
November 30, 2022
As of November 28,2022, the Grainger punchout within the Bobcat Buy (BCB) system, has been upgraded with enhanced features. The Grainger punchout, an online catalog for one of our preferred suppliers for maintenance, repair, and operational (MRO) supply categories contracted via the E&I sourcing cooperative, now includes:
- Confirmation tab: Grainger purchase orders will display a “confirmation” tab that includes an estimated shipping date. The shipping date in the confirmation tab is static once the order is placed and is not updated afterward.
- Shipments tab: Grainger purchase orders will display a “shipments” tab updated with shipping notification information including date shipped, estimated delivery date, shipping carrier, and tracking number. This information will be dynamically updated as delivery information changes.
Warranty
- Grainger warrants products against defects in materials and workmanship under normal use for a period of one (1) year after the date of purchase from Grainger, unless otherwise stated. Provided that Grainger accepts the product for return during the Limited Warranty Period, Grainger may, at its option, repair, replace or refund the amount paid by the customer. Customer must return the product to the appropriate Grainger Branch or Authorized Service location, as designated by Grainger, shipping costs prepaid. Grainger’s repair, replacement, or refund of amounts paid by the customer for the product shall be customer’s sole and exclusive remedy. To initiate a warranty claim you can either reach out to Scott Martin at phone number (937) 620-5674 or email Scott.Martin@grainger.com, or you can contact the Grainger Customer Support team at 1-800-GRAINGER (1-800-472-4643) or email CustomerSupport@grainger.com
Shipping
- Our contract with Grainger includes free shipping on most items, except for special handling and freight charges associated with drop shipped items quoted per manufacturer.
Questions? Contact Finance Customer Care at financecustomercare@ohio.edu.